Refunds & returns
What happens if something is not right.
1. Damage in transit
If a product is damaged in transit or arrives faulty, send us photographs or a short video within 48 hours of delivery. We will repair it, replace it or refund it as per the brand’s policy.
2. Returns and exchange
Unused products in sealed original packing can be returned within 7 days of delivery. Return freight may apply. Products that have been opened, installed or used cannot be returned except for a manufacturing defect.
3. Warranty and service
Once a product is installed or used, warranty claims are handled by the brand’s authorised service centre. We will help you with the warranty card and the service process.
4. How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 business days.